Concept Project Disclaimer: This is a fictional concept project. These pages illustrate the legal and operational architecture an authentic on-demand home service in India requires. They do not constitute formal legal counsel.
Grievance Redressal
Designated grievance officers, PoSH compliance, and dispute escalation timelines.
1. Grievance Officer Details
In accordance with the Information Technology Act 2000 and DPDP Act 2023, the details of our Grievance Officer are:
Name: Rajeshwari Sundaram, Head of Trust & Safety
Email: grievance@tidybee.example
Address: TidyBee Operations Hub, 14th Main Road, HSR Layout Sector 4, Bengaluru 560102
2. Response Timelines
Acknowledgement of grievances within 24 hours.
Full investigation and formal written resolution within 15 calendar days.
3. Internal Committee (PoSH)
We maintain a dedicated Internal Complaints Committee (ICC) chaired by external women's rights advocates to address any instances of sexual harassment or workplace intimidation.
Confidential contact: posh@tidybee.example
Concept project, not a real service. Questions? Write to grievance@tidybee.example.