Concept Project Disclaimer: This is a fictional concept project. These pages illustrate the legal and operational architecture an authentic on-demand home service in India requires. They do not constitute formal legal counsel.
Terms of Service
Rules governing session bookings, transparent time-based billing, and user conduct.
1. Who We Are
TidyBee ('TidyBee', 'we', 'our') operates an on-demand technology platform connecting verified domestic professionals ('Bees') with household residents for scheduled and instant house cleaning and prep visits.
TidyBee operates neighbourhood Hive Hubs to provide training, supplies, and support for all partner Bees.
2. Bookings and Sessions
All sessions are booked in fixed duration blocks (30, 60, 90, or 120 minutes).
Customers agree to select rooms and tasks to provide guidance to the Bee. However, all billing is strictly based on the elapsed duration rather than arbitrary piece-rate task completion.
Customers can extend an ongoing session in 30-minute increments directly within the application, subject to the Bee's shift availability.
3. Prices and Payments
TidyBee does not charge surge pricing under any circumstances (weather, peak hours, or high demand).
The price shown at the time of booking includes all applicable goods and services taxes (GST) and kit usage fees.
Payments are processed securely via UPI, cards, and net banking. Cash payments directly to Bees are strictly prohibited to protect workers from accounting disputes.
4. Accidental Damage Cover
We recognize that accidents happen. TidyBee provides accidental breakage protection up to ₹10,000 per incident.
Claims must be submitted through the app help centre within 24 hours of session completion with clear photographic evidence.
Concept project, not a real service. Questions? Write to grievance@tidybee.example.