Concept Project Disclaimer: This is a fictional concept project. These pages illustrate the legal and operational architecture an authentic on-demand home service in India requires. They do not constitute formal legal counsel.
Refunds & Cancellations
Transparent cancellation guidelines that protect customer flexibility and worker time.
1. Cancellation Before Arrival
Customers may cancel any scheduled or on-demand session completely free of charge at any point before the Bee reaches the society gate or doorstep.
2. Late Cancellation Fee
If a customer cancels after the Bee has arrived at the doorstep or fails to provide entry within 10 minutes of arrival, a nominal cancellation fee of ₹49 is charged.
100% of this ₹49 fee is credited directly to the Bee to compensate for their travel and allocated working time.
3. Quality Redo Guarantee
If any room selected during your booking was left unaddressed or performed below professional standards, notify us via the app within 24 hours.
We will either dispatch another Bee for a complimentary 30-minute touch-up session or issue a pro-rata refund to your original payment method.
Concept project, not a real service. Questions? Write to grievance@tidybee.example.